Refund policy

At Steam Shower Experts, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply, such as custom orders — see below).

If you have questions, please email us at support@steamshowerexperts.com or call us at [XXX-XXX-XXXX].

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach our team during business hours (Monday–Friday, 9 AM–5 PM CST) by email at support@steamshowerexperts.com or by phone at [XXX-XXX-XXXX].

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded, as these products are put into production specifically for your order. These units are custom made to your specification or created once you order — once you place your order, the manufacturer begins building your unit. Your warranty guarantees you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please email us.

All sales are final for custom-made and made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any return and exchange process.

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee plus return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.

Customers have 30 days from the date they received the item to initiate a return. However, please check the specific return policy for the brand of product you are purchasing, as the brand-specific return policy on the product page overrides this general 30-day return policy.

Shipping Times

We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based on what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, steel mills running behind on producing metal, manufacturers delayed because of the mills, overwhelming demand on shipping, and factory, warehouse, and dock worker constraints).

Order delays have proven to be unavoidable and outside of Steam Shower Experts' control. While this might be frustrating, we ask that you please be patient and understanding with us. We thank you for your business and appreciate your patience.

Please Read the Following

When you make a purchase from Steam Shower Experts, you are acknowledging and agreeing to the following Exchange Agreement:

• I understand I am to inspect the package upon delivery, and to note and take pictures of any damage and provide them to Steam Shower Experts within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of shipping a new product in the case of a refund or exchange.
• I understand that products need to be returned unopened and unused. An additional restocking fee may apply.
• I understand that if my order has left the warehouse, I am unable to receive a full refund.
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 20%.
• I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Steam Shower Experts.
• I understand and agree that I will not cancel my order or file a chargeback for an order delay, or because an estimated time provided to me turned out to be incorrect due to factors outside the control of Steam Shower Experts (such as manufacturing and logistical constraints of our partner companies).

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos of the damage, the box, and the SKU, along with a brief description of the damage, to support@steamshowerexperts.com, and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.

Warranty

Warranties vary depending on the manufacturer — see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, that is not a warranty claim.

Returns

The Steam Shower Experts default is that customers are responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.

Nearly all of our products have guarantee warranty policies — meaning you will receive a fully functional, operating product that you paid for without any extra expenses incurred on your end. Please see individual product pages for details.

BOGO Promotions

In the event of a BOGO (buy one, get one) promotion, both items must be returned for a full refund. If only one of the two items is returned, you will receive a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card used when placing your order.

All customers agree that they have read, understand, and agree to the terms and conditions above. Individual items may have varying refund and return policies depending on the manufacturer. Please see individual product pages for details, or contact support@steamshowerexperts.com.

Chargebacks

Our team of agents is here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the best in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!

Contact Information

Questions about our Return & Refund Policy should be sent to us at the contact information posted below:

Customer support: Monday–Friday, 9 AM–5 PM CST
Email: support@steamshowerexperts.com
Phone: [XXX-XXX-XXXX]
Company name: Steam Shower Experts
Address: 7233 Roxbury Ct, Long Grove, IL 60060