The Experts Promise is how we stand behind our advice. It has four parts. Each has a few conditions, listed in full below so there are no surprises.
1. Free Project Check
Send us your room details through our Project Check form and a specialist emails you a written spec: the recommended steam generator, sauna heater or stove size, the electrical needs (breaker, wire size, dedicated circuit), a plumbing and room checklist, and an estimated total project cost.
- It is free, with no obligation to buy.
- We reply within 1 business day (Monday to Friday, 9 AM–5 PM Central Time). Requests sent after hours or at weekends are answered by the end of the next business day.
- The spec is based on the details you give us and on each manufacturer’s published sizing charts and installation manuals.
- Installation must be done by a licensed electrician and plumber, following the manufacturer’s manual and your local codes. Project costs in the spec are estimates; your installer’s quote decides the final cost.
2. Right-Size Guarantee
If the size we recommended turns out to be wrong for the room you described, we exchange it for the size that fits the room you described and pay the shipping both ways, with no restocking fee. If the new size costs more you pay the difference; if it costs less we refund the difference.
It applies when all of these are true:
- You completed a Free Project Check and we emailed you a written spec.
- You bought the steam generator, sauna heater or wood stove model and size that our written spec recommended, from us.
- The room details you gave us (size, wall and ceiling material, glass or exterior walls) were accurate, and the room has not changed since.
- The unit is not installed, is unused and is in its original packaging.
- You contact us within 30 days of delivery.
It does not cover a change of mind about brand or style (see our refund policy for regular returns), rooms that differ from the details you gave us, or installed units.
3. Delivery Damage Promise
If your order arrives damaged in transit, we file the freight claim for you and send a repair, a replacement part or a replacement unit at no cost to you. You never have to deal with the freight company yourself.
- Inspect the delivery before you sign, note any damage on the delivery paperwork and take photos.
- Tell us within 24 hours of delivery, with photos of the damage, the packaging and the model or SKU.
4. Lifetime Warranty Help
For as long as you own a product you bought from us, contact us if something goes wrong. We help you work out the problem, contact the manufacturer, file the warranty claim and follow it up until it is resolved.
- Warranty coverage itself is set by each manufacturer’s written warranty for your model, and the manufacturer decides each claim. We are not the manufacturer and do not provide our own warranty.
- Ask us before you order and we will send you the manufacturer’s warranty document for your model.
Questions
To use any part of the Experts Promise, email support@steamshowerexperts.com or call 1-815-603-2178, Monday to Friday, 9 AM–5 PM Central Time.