Refund policy

See our returns guide for a step-by-step overview.

Questions? Email support@steamshowerexperts.com or call 1-815-603-2178, Monday–Friday, 9 AM–5 PM Central Time (CT).

In short

• Free cancellation any time before your order ships.
• 30-day returns on unused items in the original packaging.
• Damaged in transit? It costs you nothing.
• Refunds within 14 days of receiving your return.

Cancelling before your order ships

You can cancel any order free of charge at any time before it ships, and we'll refund you in full. Please contact us as soon as possible so we can stop the order before it leaves the warehouse.

Returns after delivery

You have 30 days from the date you receive your item to request a return.

• The item must be unused, not installed, and in its original packaging.
• You pay the return shipping.
• A 10% restocking fee is deducted from your refund.
• We refund your original payment method within 14 days of receiving and inspecting the item.

Installed or used items can't be returned. Problems with an installed product are handled under the manufacturer's warranty, and we're happy to help with the claim.

To start a return, email support@steamshowerexperts.com with your order number and the reason. We'll send the return address and instructions. Please don't ship anything back before contacting us.

Exchanges

If you would prefer to exchange your product for a different model, contact us. You are responsible for shipping costs on an exchange, and we will confirm the full cost with you before anything is arranged.

Damaged or defective items

Please inspect your delivery before signing for it. If there is any visible damage to the packaging or the product, note it on the delivery paperwork and photograph it.

Report freight damage to us within 24 hours of delivery, with photos of the damage, the packaging, and the model or SKU, at support@steamshowerexperts.com. We will file the freight claim on your behalf and arrange a repair, a replacement part, or a replacement unit at no cost to you. Damage reported after 24 hours may not be covered by the carrier's insurance.

Damaged or defective items are not subject to the restocking fee or to return shipping costs.

Warranty

Warranty terms are set by each manufacturer and vary by brand and model. Ask us before you order and we'll send you the maker's warranty document for your model. A warranty covers defects that appear in normal use over time. It does not cover shipping damage, which must be reported within 24 hours as described above.

Shipping estimates

Delivery estimates shown on product pages come from our suppliers and freight carriers. They are estimates, not guarantees, and supply chain or carrier delays do occur. If a delay becomes unreasonable, contact us and we will work through the options with you, including cancellation and a full refund where the item has not yet shipped.

If something goes wrong

Please contact us before disputing a charge with your bank. We respond quickly and we would rather solve the problem directly. Most issues, including delays and freight damage, are resolved faster with us than through a chargeback.

Contact Information

Steam Shower Experts is an online retailer. Orders ship from the brand's or distributor's US warehouse.

Customer support: Monday–Friday, 9 AM–5 PM Central Time (CT)
Email: support@steamshowerexperts.com
Phone: 1-815-603-2178
Company name: White Cloud Services Inc, trading as Steam Shower Experts
Business address: 7233 Roxbury Ct, Long Grove, IL 60060