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🚚 Free Shipping on Every Order to the Lower 48

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↩️ 30-Day Returns on Unused Items

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Returns & refunds

Changed your mind, or something arrived damaged? Here's exactly how it works.

  • Free cancellationAny time before it ships
  • 30-day returnsUnused, in the original packaging
  • Damage coveredAt no cost to you
  • Refund in 14 daysAfter we receive your return

How a return works

  1. Step 1Email usYour order number and the reason, within 30 days of delivery
  2. Step 2Get instructionsWe send the return address and steps
  3. Step 3Ship it backUnused, not installed, in the original packaging
  4. Step 4RefundWithin 14 days of receiving it, to your original payment method

Changed your mind?

  • Request a return within 30 days of delivery.
  • The item must be unused, not installed, and in its original packaging.
  • You pay the return shipping.
  • A 10% restocking fee is deducted from your refund.

Damaged or defective on arrival?

  • Note the damage on the delivery receipt and take photos.
  • Tell us within 24 hours at support@steamshowerexperts.com.
  • We file the claim and arrange a repair, a replacement part or a new unit.
  • No restocking fee and no return shipping cost.

Questions

Can I cancel my order?

Yes, free of charge, any time before it ships. Contact us as soon as possible so we can stop it before it leaves the warehouse, and we'll refund you in full.

Can I return something that's been installed?

No. Installed or used items can't be returned. If an installed product has a problem, it's handled under the manufacturer's warranty, and we're happy to help you with the claim.

Can I exchange for a different model?

Yes. Contact us first. You pay the shipping on an exchange, and we confirm the full cost with you before anything is arranged.

What about the warranty?

Warranty terms are set by each manufacturer and vary by brand and model. Ask us before you order and we'll send you the maker's warranty document for your model.

Something went wrong. Should I dispute the charge?

Please contact us first. We respond quickly, and most problems, including delays and freight damage, are solved faster with us than through a chargeback.

Questions? Contact us or email support@steamshowerexperts.com, Monday–Friday, 9 AM–5 PM Central. Full returns policy · Shipping and delivery

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