Terms of service

Last updated: September 1, 2026

This website is operated by White Cloud Services Inc, an Illinois corporation trading as Steam Shower Experts. Throughout the Site, the terms "we", "us", and "our" refer to White Cloud Services Inc. By visiting our Site and/or purchasing from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service"). Please read them carefully. If you do not agree, you should not use the Site.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state of residence. You may not use our products for any illegal or unauthorized purpose, and you agree to provide accurate and complete information when placing an order.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission.

3. Our Role

We are an independent, online-only authorized dealer. We are not the manufacturer of the products we sell, and we do not operate a public showroom or walk-in retail location. Products ship directly from the manufacturers' US warehouses. Manufacturer warranties apply as described on each product page.

4. Products & Pricing

We make every effort to display our products and pricing accurately. Colors, finishes, and specifications may vary slightly, and product images are for illustration. Where a crossed-out comparison price is shown, it is the manufacturer's suggested retail price (MSRP) and not a price previously charged by us. All prices are in U.S. dollars and are subject to change without notice. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, including after an order has been submitted.

5. Orders & Payment

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline any order, and to limit or cancel quantities. If we cancel an order after payment, we will issue a full refund. You represent that you are authorized to use the payment method provided.

6. Shipping & Delivery

Shipping timelines, freight delivery, and inspection requirements are described in our Shipping Policy, which forms part of these Terms.

7. Returns & Refunds

Returns, cancellations, refunds, and warranty claims are governed by our Refund & Return Policy, which forms part of these Terms.

8. Intellectual Property

All content on this Site — including text, graphics, logos, and images — is the property of White Cloud Services Inc or its suppliers and is protected by applicable intellectual property laws. Brand names and trademarks are the property of their respective owners.

9. Prohibited Uses

You may not use the Site or its content for any unlawful purpose, to infringe on the rights of others, to transmit malicious code, to interfere with the security of the Site, or to collect personal information of others without consent.

10. Disclaimer of Warranties; Limitation of Liability

The Service and all products are provided "as is" and "as available" except where covered by a manufacturer's warranty. To the fullest extent permitted by law, White Cloud Services Inc shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service or products. Nothing in these Terms limits any right you have under applicable consumer protection law.

11. Indemnification

You agree to indemnify and hold harmless White Cloud Services Inc and its team from any claim or demand arising out of your breach of these Terms or your violation of any law or the rights of a third party.

12. Governing Law

These Terms of Service are governed by the laws of the State of Illinois, United States, without regard to its conflict of law provisions.

13. Changes to These Terms

We may update these Terms of Service at any time by posting the revised version on this page. Your continued use of the Site after changes are posted constitutes acceptance of those changes.

14. Contact Us

Questions about these Terms of Service can be sent to:

White Cloud Services Inc, trading as Steam Shower Experts
Email: support@steamshowerexperts.com
Phone: 1-815-603-2178
Business address: 7233 Roxbury Ct, Long Grove, IL 60060
Hours: Monday–Friday, 9 AM–5 PM Central Time (CT)