Shipping policy

See our shipping and delivery guide for photos, a step-by-step timeline and your estimated delivery date.

In short

• Free shipping on every order to the 48 contiguous states. No minimum.
• Ships in 1–5 business days.
• Arrives in 6–13 business days in total.
• We email your ship date after you order.

Where we ship

We ship to the 48 contiguous United States. We don't currently ship to Alaska, Hawaii, US territories or outside the United States.

Steam generators, controls, parts and accessories

• Ship by UPS, FedEx or USPS with tracking.
• We email your tracking number within 24 hours of shipping.
• If you haven't received tracking within 6 business days of your order, email support@steamshowerexperts.com.

Steam shower cabins and other large items

• Steam shower cabins, saunas, cold plunges and hot tubs ship by curbside freight.
• The freight carrier calls you before delivery to book a time, so please give us a phone number that reaches you.
• Curbside means the driver brings the shipment to your curb or the end of your driveway. Moving it inside is up to you.
• Maya Bath cabins arrive in 1–3 wooden crates, about 700 lb in total, and fit through doorways 28 inches or wider. Plan for 2–3 helpers. For other brands, ask us and we'll confirm the crate size before your order ships.

Delivery day checklist

1. Inspect every box or crate before you sign.
2. Note any damage on the delivery receipt, even something small like a dented corner.
3. Take photos of the damage, the packaging and the label.
4. Tell us within 24 hours at support@steamshowerexperts.com.

Damage in transit is rare. If it happens, it costs you nothing: we file the claim with the carrier and arrange a repair, a replacement part or a new unit.

Backorders

After you order, we confirm availability with the brand. If an item is backordered, we contact you right away, and you can choose to wait or cancel for a full refund.

Delivery times are estimates

Delivery times come from our suppliers and carriers and aren't guaranteed. If a delay gets long, contact us and we'll work through the options with you.

Changing your address

Contact us as soon as possible. If your order has already shipped, we'll do our best to change the address, but expect a delay. Any extra carrier charges for an address change are paid by the customer.

Contact

Customer support: Monday–Friday, 9 AM–5 PM Central Time
Email: support@steamshowerexperts.com
Phone: 1-815-603-2178
White Cloud Services Inc, trading as Steam Shower Experts
7233 Roxbury Ct, Long Grove, IL 60060